Frequently Asked Questions

Everything you need to know about shopping with CWS USA.

How long will it take to receive my order?

Standard shipping within the USA typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

What payment methods do you accept?

CWS USA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. Many of our collections utilize organic cotton and recycled fabrics, and we partner exclusively with manufacturers who adhere to fair labor standards.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.